Preparing for the RV Show: How to Choose the Right RV Dealer

Purchasing a travel trailer or fifth wheel is a big investment, and the process doesn’t end once you’ve selected the perfect model. The next crucial step is choosing the right dealer. An experienced, reliable dealer can significantly enhance your RV buying experience, ensuring that you get the right RV, the best deal, and long-term support. In this detailed guide, we’ll break down everything you need to know about how to choose the right RV dealer, from evaluating reputation and service to understanding the importance of transparency and after-sales support.

1. Evaluate the Dealer’s Reputation and Reviews

Your journey to finding the right RV dealer starts with doing your homework. Just like any major purchase, you want to make sure you’re dealing with a reputable and trustworthy dealership. Here are a few ways to evaluate the reputation of an RV dealer:

• Online Reviews: Start by reading reviews on Google, Yelp, Facebook, and other review platforms. Look for consistent feedback about the dealer's customer service, the quality of their RVs, and how they handle post-sale issues. Pay attention to both positive and negative reviews to get a balanced view.

• Ask for Recommendations: If you know other RV owners, ask for their personal recommendations. Many RVers are passionate about their rigs and will be happy to share their experiences with dealerships.

• Industry Recognition: Look for dealers who are recognized within the RV community. Awards from industry groups, such as the ORVDA (Ontario Recreation Vehicle Dealers Association) or Better Business Bureau (BBB) accreditation, can give you extra confidence in a dealer's professionalism and business ethics.

• Word-of-Mouth: Talk to other customers at RV shows, forums, or local campgrounds. Often, personal experiences can provide insight into how a dealer really treats their customers.

2. Dealer’s Inventory and Selection

An RV dealer’s inventory is one of the most important factors to consider when choosing where to buy. The right dealer will have a diverse selection of models to meet your needs, whether you’re looking for a budget-friendly option or a luxury unit. Here's how to assess their inventory:

• Variety of Brands and Models: Look for a dealer who offers a wide selection of RVs from various manufacturers. This provides you with options in terms of price, size, layout, and features. Dealers who carry multiple brands allow you to compare different models in one location, making your decision easier.

• New and Pre-Owned Options: If you're open to buying a pre-owned RV, look for a dealer that carries both new and certified pre-owned units. Pre-owned RVs are often an excellent value but be sure that the dealer performs a thorough inspection and offers warranties or guarantees.

• Availability of Features: A good dealer will have a variety of models with the features you want. For example, if you're looking for a family-friendly RV with multiple bunk beds or one with solar power systems, the dealer should be able to offer a variety of options that meet your specific needs.

• Customization Options: Some dealers offer customization services for specific RV models. If you have unique preferences (e.g., upgraded interiors or a specific tow package), it may be worth choosing a dealer who provides customization options.

3. Customer Service and Transparency

Customer service can make or break your experience with an RV dealer. A trustworthy dealer will go above and beyond to ensure you're well-informed, comfortable, and satisfied throughout the buying process. Here’s what you should expect in terms of customer service:

• Friendly and Knowledgeable Sales Staff: A great RV dealer will have a team of knowledgeable sales staff who are not just pushing for a sale but are genuinely interested in helping you find the right RV. They should be able to answer all your questions about the models you're considering, towing capabilities, features, and warranties. They should also respect your budget and not pressure you into purchasing something beyond your means.

• Clear Pricing: Look for a dealer who is transparent about pricing from the start. The price of an RV can vary based on features, taxes, delivery fees, and other add-ons, so it’s important that the dealer provides clear, itemized pricing. You should never feel like you’re being blindsided by hidden fees or complicated financing terms.

• Non-Pressuring Sales Environment: A trustworthy dealer will allow you the time to think about your purchase and not rush you into a decision. If you feel rushed or pressured to buy on the spot, it may be a red flag.

• Availability for Questions: Good customer service doesn’t end when you leave the dealership. The right dealer will be available to answer any follow-up questions you have, whether about financing, paperwork, or after-purchase support.

4. After-Sale Support and Services

An important consideration when choosing an RV dealer is the level of after-sale support they provide. This can have a big impact on your RV ownership experience, as there may be issues that arise after your purchase, or you may need regular maintenance. Here are key areas to consider:

• Warranty Coverage: Ensure the dealer offers a robust warranty for the RV, including coverage for both parts and labor. The best dealers will offer warranties that cover a significant time period and are honored through their own service center or a network of authorized repair shops.

• Maintenance and Repairs: Does the dealer offer maintenance and repair services for your RV after you’ve made the purchase? Many dealers have in-house service departments that can assist with regular maintenance, repairs, and even custom upgrades. Check to see if they provide service contracts or package deals for ongoing maintenance.

• Return and Exchange Policies: While RVs are usually a final purchase, some dealers may offer return or exchange options if issues arise within a short time after purchase. It’s a good idea to clarify their policies on this before buying.

• Parts and Accessories: A great dealer should have an extensive stock of parts and accessories for your RV. This can be a huge convenience if you need to replace an appliance or upgrade a feature after purchase. Also, inquire if the dealer provides installation services for accessories or upgrades.

5. Check for Special Promotions and Deals

Many RV dealers run seasonal promotions, clearance sales, and trade-in deals. Attending events like RV shows, especially the Toronto RV Show in March, gives you the chance to catch these deals while also browsing through different models. Here are a few things to look for in terms of promotions:

• Discounts and Incentives: Look for sales or promotions where the dealer is offering discounts, special financing rates, or trade-in incentives. Some dealers offer discounts on RVs bought at RV shows or during certain seasons.

• Financing Offers: Check if the dealer offers competitive financing options with favorable terms, especially if you need to finance your purchase. Look for dealers with strong relationships with banks or credit unions that can offer you the best rates.

Special Offers at Events: The Toronto RV Show in March is a perfect example of a time when dealers may offer exclusive discounts, low-interest financing, and free accessories for attendees. Check for any show-specific offers that may give you a better deal than you would find at the dealership alone.

6. RV Care Membership: What It Means for Buyers

When you purchase a travel trailer or fifth wheel, one of the best additional services a dealer can offer is an RV Care Membership. This type of membership provides valuable benefits that can enhance your overall RV experience and help you maintain your new investment. Understanding what’s included in an RV Care Membership is key to making the most of this offer.

What is an RV Care Membership?

An RV Care Membership is a service package or club membership that is often offered through dealers or RV associations. It provides a range of services and discounts to RV owners, with a focus on convenience, maintenance, and peace of mind while you travel. Many dealers, particularly those affiliated with national RV organizations, include membership in the purchase of a new RV, while others may offer it as an optional add-on.

Key Benefits of RV Care Membership

Here are the typical benefits you can expect from an RV Care Membership:

• Access to a Network of Service Providers: One of the greatest benefits is access to a network of RV service providers across the country or even internationally. This means that if you’re traveling far from home, you have a trusted group of professionals to turn to for maintenance, repairs, or even emergency services. This can be especially important if you're new to RVing and may not know where to find quality service providers on the road.

• Priority Service: Many RV Care Memberships offer priority scheduling for repairs and maintenance. This can be a lifesaver if your RV needs attention while you’re on the road, especially during peak travel seasons. Members often get expedited service, which reduces wait times and ensures you're not stuck in a repair shop for too long.

• Discounts on Services and Parts: A good RV Care Membership typically includes discounts on parts, accessories, and labor. This means that when it’s time for routine maintenance or you need to replace a part, you'll pay less. These savings can add up over time, especially for owners of larger RVs who require frequent upkeep.

• 24/7 Roadside Assistance: Some RV Care Memberships come with access to 24/7 roadside assistance. This is a fantastic feature for anyone traveling long distances or in remote areas. Whether you have a flat tire, a mechanical issue, or need help with a towing situation, the membership will provide you with emergency help at no additional cost or at a discounted rate.

• Why Should Buyers Consider an RV Care Membership?

• Convenience: The peace of mind knowing that you have a nationwide network of service providers is invaluable, especially when you’re on the road. Whether you're dealing with a minor repair or an urgent issue, having a dedicated network ready to assist you makes RV ownership much easier and more enjoyable.

• Cost Savings: The discounts on services, parts, and campgrounds can help offset the cost of the membership, potentially saving you more than the membership fee over time. If you're an avid traveler, these savings can be substantial.

• Emergency Support: Roadside assistance and emergency services can make a huge difference when you're traveling far from home. Knowing you have access to support if something goes wrong provides peace of mind, ensuring that your RV experience remains stress-free.

• Long-Term Value: RVs require regular maintenance, and a membership that provides discounts, priority services, and access to repair professionals can help ensure that your RV stays in top condition over the long term. This will ultimately preserve your RV's value and reduce the likelihood of major repairs down the road.
  
  How to Take Advantage of an RV Care Membership

• Ask Your Dealer: When purchasing your RV, ask the dealer if they offer an RV Care Membership as part of the deal or as an add-on option. Many dealers will offer it at a discounted price or even include it for free for a limited time after the purchase.

• Review the Benefits: Be sure to carefully review what’s included in the membership and any limitations. Some memberships may have specific exclusions or limits on the number of claims you can make, so it’s important to understand exactly how it works.

• Register and Stay Informed: Once you have the membership, make sure to register your RV with the service network and stay informed about any updates or offers related to your membership. You’ll also want to keep track of any available discounts or promotions that you can take advantage of during your travels.

  Discounts on Campground Stays:

  Many RV Care memberships also offer discounts at affiliated campgrounds and RV parks. These discounts can range from a small percentage off your stay to full access to exclusive sites and services. This is especially helpful for frequent travelers looking to save on campground fees.

• Educational Resources: Some memberships provide access to educational resources such as webinars, maintenance tips, and workshops. These resources can help you better understand your RV, learn DIY repairs, or make the most of your RV lifestyle.

• Insurance and Warranty Assistance: Certain RV Care Memberships offer assistance with insurance claims or warranty work. They may partner with RV insurance companies or warranty providers, giving you an additional layer of support should issues arise with your RV.

Conclusion

Choosing the right RV dealer is as important as choosing the right RV. A good dealer will not only provide a great selection of RVs that meet your needs and budget but will also offer top-notch customer service, clear pricing, and long-term support. Before you make your purchase, take the time to research dealers in your area, read customer reviews, and attend events like the Toronto RV Show to explore all your options.

By following these tips, you can ensure that your RV buying experience will be smooth, enjoyable, and rewarding—and that you’ll have the support you need for years to come as you embark on your RV adventures. Happy RV shopping!